Orders and Payments
Q: How do I place an order?
A: Visit our website at www.capsbycap.com, browse our selection of hats, select your desired item, and add it to your cart. Proceed to checkout to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as Apple Pay, Google Pay, and Shop Pay.
Q: Can I modify or cancel my order after placing it?
A: Once an order is placed, we process it promptly to ensure timely delivery. If you need to make changes or cancel your order, please contact our customer service team at CustomerSupport@capsbycap.com as soon as possible.
Q: Do you offer gift cards?
A: Yes, digital gift cards are available for purchase on our website. They make a perfect gift for any hat enthusiast!
Shipping and Delivery
Q: Where do you ship?
A: We currently ship within the United States.
Q: How long does shipping take?
A: Shipping times vary based on location. Orders within the U.S. typically arrive within 5-8 business days.
Q: How much does shipping cost?
A: We offer free U.S. shipping on all orders over $150. For orders below this amount, shipping costs are calculated at checkout based on your location and selected shipping method.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number and a link to track your shipment.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns of unworn and unwashed items in their original condition within 30 days of purchase. Please refer to our Returns & Refund Policy for more details.
Q: How do I start a return or exchange?
A: To initiate a return or exchange, please contact us at CustomerSupport@capsbycap.com for assistance.
Product Information
Q: What sizes do you offer?
A: Most our hats come in one size fits all unless otherwise noted for specific products. Please refer to the product descriptions on our website for specific sizing information.
Q: Do you offer custom designs?
A: We only offer custom designs for business Collaborations/Partnerships (see below under Promotions and Collaborations for more info. However, we regularly release new and unique designs. Stay updated by subscribing to our newsletter.
Q: How should I care for my Caps By Cap hat?
A: To maintain your hat’s quality, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or drying, as this can damage the hat.
Account and Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save your information, and access exclusive deals.
Q: What are your hours of operation?A: Our online store is available 24/7 for placing orders, except during scheduled maintenance. Customer support and order fulfillment operate Monday through Friday from 8:00 AM to 5:00 PM PST.
Q: How do I contact customer service?
A: You can reach our customer service team by email at CustomerSupport@capsbycap.com or by using the contact form on our website.
Promotions and Collaborations
Q: How can I find out about sales and promotions?
A: Sign up for our newsletter to stay updated on exclusive deals, new releases, and promotions.
Q: Do you collaborate with athletes or influencers?
A: Yes, we partner with athletes, music artists, entrepreneurs, and influencers to create unique pieces or collections. Contact us here for Collaboration/Partnership inquiries.
Q: Do you offer discounts for first-time customers?
A: Yes, we offer 10% off on the first order for subscribers.